FAQs for Users Accessing a SesameSpot

• How do I access a SesameSpot?
• Do I need to turn on WEP?
• How do I sign up?
• Can I use my cell phone number and password at another SesameSpot?
• How long is my password valid?
• How much will it cost?
• How secure is wireless Internet?
• Will I be able to access my corporate VPN using the SesameSpot?
• What hardware do I need?
• What operating system should I be running?
• Which Web browser should I use?
• What if forget my password?
• Can I be infected with a virus from the network?
• What kind of information do you keep on users?
• If I do not have my cell phone (or it is not working) can I still get online?
• Can I change my password?

How do I access a SesameSpot?
All you need is a Wi-Fi enabled notebook and a mobile phone with SMS capabilities. Many modern notebooks come with a wireless card built in. Use your network settings to find the wireless SSID (Service Set IDentifier) which will be called "sesame".

Do I need to turn on WEP?
WEP should be turned off.

How do I sign up?
Open a browser and attempt to connect to a Web site. Your query will be caught by the Sesame Access Manager, and you will see a page in the browser where you can fill in your mobile phone number and a password. If you leave the password field blank when you submit the page, a short SMS message will be sent to your mobile phone with a password that can be used.

Can I use my cell phone number and password at another SesameSpot?
Yes. Sesame IDs and passwords are valid throughout the world.

How long is my password valid?
A password expires if it has not been used in 30 days.

How much will it cost?
Internet Access is paid for by the SesameSpot enterprise host. Some mobile service providers may levy a nominal charge for SMS messages.

How secure is wireless Internet?
Wireless internet is not more secure than the typical internet. If you want to secure your data you must encrypt your information using encryption software, such as VPN.

Will I be able to access my corporate VPN using the SesameSpot?
Yes, most people can access their corporate VPN flawlessly.

What hardware do I need?
You need a wireless card that supports either 802.11b or 802.11g.

What operating system should I be running?
Any operating system that supports wireless cards with 802.11b or 802.11g. When you purchase a wireless card, please make sure that drivers exist for your operating system. Windows, Mac OS, Linux and FreeBSD have varying degrees of support for wireless cards.

Which Web browser should I use?
Microsoft Internet Explorer 5 or later, Netscape 5 or later, Opera 6 or later.

What if forget my password?
When you get the authentication screen from Sesame Networks, fill in your cell phone number, but leave the password blank when you submit the information. You will receive an SMS message on your cell phone with the password. The password will be the same as before, provided you have used the service within the previous month.

Can I be infected with a virus from the network?
Security on the Sesame Wireless Network protects your computer from direct infection attempts by viruses and worms from the Internet. We recommend that you enable your anti-virus softwareat all times, since viruses can be downloaded via email and from connections to other Web sites.

What kind of information do you keep on users?
Sesame Networks keeps track of cell phone numbers and passwords in a secure location. We have the ability to match traffic patterns against those cell phone numbers, so we can find abusers of the system (e.g. spammers).

If I do not have my cell phone (or it is not working) can I still get online?
Yes. If you have already been given a password within the last 30 days and know your cell phone # you can still access the mobile broadband network. If not, you can request a password right now by clicking here.

Can I change my password?
Yes. Our online portal allows you to change our password. Note that after 30 days of not logging into a SesameSpot, your password will expire.